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A patient companion app for a clinic network, built to the privacy standard before the feature set.

Harbor Health case study cover
Client
Harbor Health
Year
2025
Type
Mobile App
Services
UX Research, Mobile Development, Security
React NativeTypeScriptNode.jsAWS

Overview

Appointments, results, and secure messaging in one place, for an audience that skews older and is not forgiving of confusing interfaces.

The challenge

Health data raises the bar on everything: encryption at rest and in transit, audit trails, and an onboarding flow that a 70-year-old can complete without a phone call to reception.

What we did

We designed for the least confident user first, tested with real patients at every milestone, and built the compliance requirements into the architecture rather than auditing them in afterwards.

94%Onboarding completion
-38%Call volume
4.8Store rating

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